Logitech MX5000: Worse Than AIDS
Back in January, just as I started working for my new company, I found myself in the position of needing a new keyboard. My old Logitech desktop set was having some troubles and it was time to check out some new hardware. Since Michelle was sort of in the same boat, we took a trip to Best Buy to see what they had in stock. I swear to God man, we must have spent an hour in that damn store going over every desktop set and mouse they had. Cutting out the details, I opted for bad-ass looking MX5000 set. “This is so cool” I thought to myself as I gazed over the build in LED screen, the touch sensitive media buttons and the MX1000 laser mouse. Oh, how looks can be deceiving.
The very first problem showed up as I tried to install the keyboard and it’s software. First, the software with the Bluetooth drives wouldn’t install on my Media Center 2005 system. Every time I tried to run it, Setpoint would install, then crash out when the driver installer ran. So that left me using the Microsoft defaults (which work just fine, so no biggie). Once I finally got Setpoint installed and my system rebooted to the Windows login, I noticed yet another problem; the keyboard wouldn’t connect. The only way to get the thing to work was an entire system reboot. If I got lucky, I only had to do this once. You know, in retrospect, I think my first mistake was giving this keyboard shot after all of that. Logitech has done me good in the past, so I figured this was a user error thing and I’d figure my way around it in a day or two. These types of problems, however, would have been unacceptable from anyone else.
Shortly after getting the it to work on a little more regular basis, I discovered yet another flaw in this steaming pile. Every so often, the keyboard will double up a letter in something you type. For example, if I were to type in “Juvenall”, I would often get “JJuvenall”. While it’s not a huge deal when typing up emails or a URL, it’s a HUGE problem when you’re working on mission critical code. I believe this has something to do with the keyboard sleeping to conserve battery power and it sending the signal twice when it wakes up. That’s the sort of thing they should product testing should have picked up on. At this point, I was doing quite a bit of research on this product and finding I wasn’t the only with issues. In fact, the Logitech support boards are packed with ignored users demanding answers. Even on NewEgg.com, the reviews all had the same problems listed. Yet again, I kept up with this thinking there must be a good answer.
That’s when I found yet another problem. Remember those awesome touch sensitive media controls I was talking about? Turns out, they’re not very sensitive when you want them to do something. I found myself pounding on the damn things several times before anything would happen. They’re also much, much smaller than they should be, so hitting the stop button when you were trying to turn up the volume on a great song is a common occurrence. Which is all strange to me when a strong breeze is all it takes to fire up Winamp when you’re in the middle of the best round of Counter-Strike you’ve ever done.
I think the final straw was a few days ago when I was trying to size something out in Photoshop and tried to use the calculator button. Turns out, Logitech put a “Smart Calculator” into the keyboard itself and the only way to see your results is to look down at the LCD display. No big deal if you’re in a very well lit room, but since they failed to add a simple backlight that most digital watches have included for the last 15 years, it’s impossible to read. So I tried to change the function of the button back to the Windows calculator, but Setpoint won’t let you. They failed to include that option.
That’s when it was back to Best Buy for the return. Turns out, you need a receipt to take it back there. Since I left my at home (on account of it being past 30 days and all), I was screwed. To keep myself from shooting up a mini-mall, I hit up a national office supply chain that sells it, did the return there and used the store credit for a new 21-inch monitor. Now, because I’m just such a swell guy, I even put a note into the box (under some of the packing) explaining how badly the keyboard sucked and encouraging the next owner to take it back as soon as they can.
On a scale of suckage (with 1 being diabetes, 5 being AIDS and 10 Kevin Federline’s album), this gets a good firm 9. Same on Logitech for putting out this crap. If you’re looking for a good, solid desktop set with a laser mouse, stick with the MX3000/MX3100. You can find either online for about $100.




















